Frequently Asked Questions

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Before Booking

Is a Deposit Required for My Car Rental?

No, a deposit is not necessary when you book with us. You can secure your rental without any upfront costs, providing you with peace of mind.

What is Your Cancellation Policy?

We offer a flexible cancellation policy. You can cancel for free up to 48 hours before your scheduled pickup time. Please note that cancellations made less than 48 hours before pickup are non-refundable.

What Rental Coverage Options Are Available?

At Dollar Rent A Car, we offer a wide range of coverage options to suit everyone's needs, ensuring excellent value. We recommend visiting our coverage page to review your options and find the perfect fit for your journey.

What is the Minimum Rental Period?

The minimum rental period is 24 hours, providing flexibility for both short trips and longer adventures.

What Documents Do I Need to Rent a Car?

Please bring a credit card in your name, valid for six months beyond the return date, and a valid driver's license at pickup. For more details, please refer to our terms and conditions page.

Are There Age Requirements for Renting a Vehicle?

Yes, the minimum age to rent any vehicle is 21 years. For Luxury, Premium, and Full-size categories, the minimum age is 25. Renters aged 19-20 can rent FWD and smaller family cars by paying a young renter's fee.

What Payment Options Are Accepted?

We accept payments exclusively through credit cards (physical cards only).

Can I Check Rates Without Making a Reservation?

Of course! You can explore our website to find the best rates and options without any obligation to make a reservation.

How Will I Know My Reservation is Confirmed?

Once your booking is successfully confirmed, you will receive a confirmation email and a confirmation message will appear on our website.

Can I Modify or Cancel My Reservation After Confirmation?

Yes, you can modify or cancel your reservation. Please keep in mind our 48-hour cancellation policy to receive a full refund.

Can I Book Additional Extras or Equipment Online?

Absolutely! You can conveniently add any extras or equipment you need for your trip directly on our website.

Can I Prepay for My Booking?

Yes, you have the option to prepay for your booking on our website, providing added convenience.

Do I Need an International Driver's License?

A valid national driver's license with Latin letters is enough. If your license is not in Latin letters, you will need an International Driver's License, which must be presented together with your national license at the time of pickup.

Picking Up

How Can I Speed Up the Rental Process?

You can expedite your pick-up by providing your contact and driver’s license information ahead of time. This allows us to prepare in advance, making your check-in process quicker and more efficient.

What Documents Do I Need to Pick Up My Rental?

To ensure a smooth pick-up, please bring the following:

  • Your reservation confirmation or voucher
  • A valid driver’s license
  • A physical credit card in your name
Can I Book Zero Excess Insurance Upon Pick-Up?

Yes, you can choose our Premium Protection package at pick-up for zero excess insurance. This ensures you are fully covered, allowing you to travel with confidence.

Is There a Fee for Additional Drivers?

Yes, there is a small fee for adding additional drivers to your rental agreement. This fee ensures that all drivers are covered under the rental insurance policy.

What Happens If My Flight Is Delayed?

We understand that travel plans can change. If your flight is delayed, please notify us as soon as possible. We'll adjust your pick-up time to ensure your vehicle is ready upon your arrival.

Are Child Seats Available for Rent?

Yes, we offer child seats for rent for families traveling with young children. Please request this when booking to ensure availability.

What If I Need to Extend My Rental Period?

If you need to extend your rental, please reach out to us at least 24 hours before your scheduled drop-off time. This will allow us to update your rental agreement and ensure the vehicle remains available.

During Your Rental

Is Roadside Assistance Available?

Yes, we provide roadside assistance during our opening hours for any issues you might encounter on the road. Simply call our dedicated hotline for immediate support.

How Do I Handle Tolls and Fees During My Rental?

All tolls and fees incurred during your rental must be paid promptly, either on the spot or online. If immediate payment is not possible, you can settle these charges through a local bank or directly with us at Dollar Rent a Car, subject to an administrative fee.

What Happens If the Car I Selected Is Unavailable?

If your selected vehicle is unavailable, we will provide a similar car or offer a complimentary upgrade to the next higher class, ensuring your satisfaction and comfort throughout your journey in Iceland.

What If I Return the Vehicle Late?

We understand that plans can change, but please note that we charge on a 24-hour basis. If you return the car late without prior notice, an additional day's rental fee will be applied. To avoid extra charges, please inform us if your return time changes.

Are There Any Road Tolls in Iceland?

Yes, Iceland has a tunnel toll for Vaðlaheiðargöng, located in the north near Akureyri. We recommend paying this fee online before using the tunnel to ensure a smooth journey.

What Is Your Fuel Policy?

Our policy is full-to-full. You will receive your rental car with a full tank of fuel and are expected to return it with a full tank, allowing you to control your fuel costs and only pay for what you use.

What Is the Battery Charge Policy for Electric Vehicles?

For electric vehicles, we ensure a minimum of 70% battery charge at pick-up. Similarly, we expect the vehicle to be returned with at least 70% charge. This policy helps us maintain readiness for the next customer and supports efficient vehicle use.

Dropping Off

Can I Return the Vehicle to a Different Location?

Certainly! You can return your vehicle to a different location from where you picked it up. Please be aware that a one-way fee applies for such returns, which helps us manage our fleet efficiently across various locations.

Can I Drop Off the Vehicle Outside of Office Hours?

Yes, we understand that your travel plans may not always align with our office hours. For your convenience, you can return your rental vehicle outside of office hours. Simply park the vehicle in our designated parking spots and drop the keys in our secure key box.

What Should I Do If I Accidentally Leave Personal Items in the Vehicle?

If you realize you've left personal items in the vehicle after drop-off, please contact us as soon as possible. We will make every effort to locate and return your belongings. However, Dollar Rent a Car is not responsible for lost items, so we recommend thoroughly checking the vehicle before returning it.

Is There a Late Return Policy?

If you expect to return the vehicle later than the agreed time, please notify us beforehand so we can modify your rental agreement accordingly. Returning late without prior notice may result in additional charges, as it can disrupt the scheduling of rentals for other customers.

What Happens If I Return the Vehicle With Less Fuel Than Required?

According to our full-to-full fuel policy, if the vehicle is returned with less fuel than it had when picked up, you will be charged for the missing fuel along with a refueling administration fee. To avoid these charges, please refill the vehicle to the same level as when you picked it up before returning it.

Can I Extend My Rental Period at the Time of Drop-Off?

For any extensions to your rental period, we recommend contacting us before your scheduled drop-off time. Extensions depend on vehicle availability, and additional charges will be applied based on our current rates.

What Inspection Will Be Done Upon Drop-Off?

Upon return, we will conduct a brief inspection of the vehicle to assess for any new damages and to verify adherence to the fuel policy. This procedure is simple and aims to confirm that the vehicle's condition aligns with the terms of the rental agreement.

Are There Any Fees for Excessive Cleaning?

Certainly! If the vehicle is returned requiring extensive cleaning or has evidence of smoking, a cleaning fee will be applied. To prevent this charge, please maintain the cleanliness of the vehicle and observe the no-smoking policy.

Extra Services and Features

Do You Offer WiFi Rental?

Certainly! Stay connected wherever you go with our portable Wi-Fi device rental, which allows you to connect up to 10 devices simultaneously with unlimited data. Ideal for navigating Icelandic roads, staying connected, and planning your journey while on the move.

Can I Add a Roof Box to My Rental?

At this time, we do not offer the ability to include a roof box with your rental. Our priority is to provide a wide range of vehicles that can meet your travel requirements without relying on extra external storage options.

Are Winter Tires and Equipment Included?

Yes, ensuring your safety is our top priority. Our fleet is equipped with studded winter tires from 1st November to 14th April, ensuring safe travel during your winter adventures in Iceland.

Is There a Free Shuttle Service Available?

Certainly! We provide a complimentary shuttle service during operating hours at our Keflavik International Airport location. This service aims to ensure a seamless transition from your flight to your car rental, enhancing your arrival experience in Iceland.

General

Where Can I Find Dollar Rent a Car Offices?

Dollar Rent a Car is conveniently located at multiple points across Iceland, including Keflavík (near the International Airport), Reykjavik city center, Akureyri Airport, and downtown Akureyri. These strategic locations are designed to facilitate convenient pick-up and drop-off of your rental car, no matter where your journey in Iceland leads you.

What Are the Office Hours for Dollar Rent a Car?

Our office hours are tailored by location to suit your travel schedule, offering flexibility for early pickups and late drop-offs. For the latest opening hours at each of our locations, please refer to our location pages. This ensures you have the necessary information to plan your pickup or drop-off smoothly.

What's Included in the Rental Price?

When you rent with Dollar Rent a Car, your rental price includes the following for peace of mind:

  • Collision Damage Waiver (CDW)
  • Third-party liability insurance
  • Theft Protection
  • 24% VAT, ensuring transparency with no hidden taxes
  • Unlimited mileage, allowing you to explore Iceland's stunning landscapes freely
Can I Rent a Vehicle If I Don't Have a Credit Card?

At Dollar Rent a Car, you have the option to rent a car without a credit card by purchasing our Premium protection package.

Do You Offer Assistance in Planning Our Route in Iceland?

Indeed, we go beyond simply renting cars! Our team is enthusiastic about Iceland and eager to provide guidance on planning your itinerary, from must-see attractions to hidden gems throughout the country. Don't hesitate to ask us for recommendations when you collect your vehicle.

Are Pets Allowed in the Rental Cars?

We recognize that pets are valued members of the family. However, our current policy prohibits pets in rental vehicles to maintain the best condition for all our customers.

Is Smoking Permitted in the Vehicles?

To ensure the comfort and well-being of all our customers, smoking is strictly prohibited in all vehicles rented from Dollar Rent a Car. A cleaning fee will apply for any breaches of this policy, ensuring the vehicle is clean and fresh for the next customer.

What Happens If I Get a Speeding Ticket or Traffic Fine?

The renter is accountable for any traffic fines or penalties accrued during the rental period. We recommend driving cautiously and complying with local traffic regulations to prevent such occurrences. If you receive a fine, Dollar Rent a Car will guide you on the process to resolve it directly with the authorities.

Do You Offer Any Environmental-Friendly or Electric Vehicles?

Indeed, Dollar Rent a Car is dedicated to sustainability and provides a range of eco-friendly and electric vehicles. These choices enable you to explore Iceland while reducing your environmental impact.