Frequently Asked Questions

No, a deposit is not necessary when you book with us. You can secure your rental without any upfront costs, providing you with peace of mind.

We offer a flexible cancellation policy. You can cancel for free up to 48 hours before your scheduled pickup time. Please note that cancellations made less than 48 hours before pickup are non-refundable.

At Dollar Rent A Car, we offer a wide range of coverage options to suit everyone's needs, ensuring excellent value. We recommend visiting our coverage page to review your options and find the perfect fit for your journey.

The minimum rental period is 24 hours, providing flexibility for both short trips and longer adventures.

Please bring a credit card in your name, valid for six months beyond the return date, and a valid driver's license at pickup. For more details, please refer to our terms and conditions page.

Yes, the minimum age to rent any vehicle is 21 years. For Luxury, Premium, and Full-size categories, the minimum age is 25. Renters aged 19-20 can rent FWD and smaller family cars by paying a young renter's fee.

We accept payments exclusively through credit cards (physical cards only).

Of course! You can explore our website to find the best rates and options without any obligation to make a reservation.

Once your booking is successfully confirmed, you will receive a confirmation email and a confirmation message will appear on our website.

Yes, you can modify or cancel your reservation. Please keep in mind our 48-hour cancellation policy to receive a full refund.

Absolutely! You can conveniently add any extras or equipment you need for your trip directly on our website.

Yes, you have the option to prepay for your booking on our website, providing added convenience.

A valid national driver's license with Latin letters is enough. If your license is not in Latin letters, you will need an International Driver's License, which must be presented together with your national license at the time of pickup.

You can expedite your pick-up by providing your contact and driver’s license information ahead of time. This allows us to prepare in advance, making your check-in process quicker and more efficient.

To ensure a smooth pick-up, please bring the following:

• Your reservation confirmation or voucher
• A valid driver’s license
• A physical credit card in your name

Yes, you can choose our Premium Protection package at pick-up for zero excess insurance. This ensures you are fully covered, allowing you to travel with confidence.

Yes, there is a small fee for adding additional drivers to your rental agreement. This fee ensures that all drivers are covered under the rental insurance policy.

We understand that travel plans can change. If your flight is delayed, please notify us as soon as possible. We'll adjust your pick-up time to ensure your vehicle is ready upon your arrival.

Yes, we offer child seats for rent for families traveling with young children. Please request this when booking to ensure availability.

If you need to extend your rental, please reach out to us at least 24 hours before your scheduled drop-off time. This will allow us to update your rental agreement and ensure the vehicle remains available.

Yes, we provide roadside assistance during our opening hours for any issues you might encounter on the road. Simply call our dedicated hotline for immediate support.

All tolls and fees incurred during your rental must be paid promptly, either on the spot or online. If immediate payment is not possible, you can settle these charges through a local bank or directly with us at Dollar Rent a Car, subject to an administrative fee.

If your selected vehicle is unavailable, we will provide a similar car or offer a complimentary upgrade to the next higher class, ensuring your satisfaction and comfort throughout your journey in Iceland.

We understand that plans can change, but please note that we charge on a 24-hour basis. If you return the car late without prior notice, an additional day's rental fee will be applied. To avoid extra charges, please inform us if your return time changes.

Yes, Iceland has a tunnel toll for Vaðlaheiðargöng, located in the north near Akureyri. We recommend paying this fee online before using the tunnel to ensure a smooth journey.

Our policy is full-to-full. You will receive your rental car with a full tank of fuel and are expected to return it with a full tank, allowing you to control your fuel costs and only pay for what you use.

For electric vehicles, we ensure a minimum of 70% battery charge at pick-up. Similarly, we expect the vehicle to be returned with at least 70% charge. This policy helps us maintain readiness for the next customer and supports efficient vehicle use.

Certainly! You can return your vehicle to a different location from where you picked it up. Please be aware that a one-way fee applies for such returns, which helps us manage our fleet efficiently across various locations.

Yes, we understand that your travel plans may not always align with our office hours. For your convenience, you can return your rental vehicle outside of office hours. Simply park the vehicle in our designated parking spots and drop the keys in our secure key box.

• Park the Car: Park in the designated blue return spots outside the entrance.
• Drop Off Keys: Place the keys in the drop-off box located to the left of the return spots. Look for the sign marked "out-of-hours key drop-off."
• Get to the Airport: Call Airport Taxi at +354 420 1212 to arrange transport to the airport. Taxi fares range from €15-25 depending on the time and day.

If you realize you've left personal items in the vehicle after drop-off, please contact us as soon as possible. We will make every effort to locate and return your belongings. However, Dollar Rent a Car is not responsible for lost items, so we recommend thoroughly checking the vehicle before returning it.

If you expect to return the vehicle later than the agreed time, please notify us beforehand so we can modify your rental agreement accordingly. Returning late without prior notice may result in additional charges, as it can disrupt the scheduling of rentals for other customers.

According to our full-to-full fuel policy, if the vehicle is returned with less fuel than it had when picked up, you will be charged for the missing fuel along with a refueling administration fee. To avoid these charges, please refill the vehicle to the same level as when you picked it up before returning it.

For any extensions to your rental period, we recommend contacting us before your scheduled drop-off time. Extensions depend on vehicle availability, and additional charges will be applied based on our current rates.

Upon return, we will conduct a brief inspection of the vehicle to assess for any new damages and to verify adherence to the fuel policy. This procedure is simple and aims to confirm that the vehicle's condition aligns with the terms of the rental agreement.

Certainly! If the vehicle is returned requiring extensive cleaning or has evidence of smoking, a cleaning fee will be applied. To prevent this charge, please maintain the cleanliness of the vehicle and observe the no-smoking policy.

Certainly! Stay connected wherever you go with our portable Wi-Fi device rental, which allows you to connect up to 10 devices simultaneously with unlimited data. Ideal for navigating Icelandic roads, staying connected, and planning your journey while on the move.

At this time, we do not offer the ability to include a roof box with your rental. Our priority is to provide a wide range of vehicles that can meet your travel requirements without relying on extra external storage options.

Yes, ensuring your safety is our top priority. Our fleet is equipped with studded winter tires from 1st November to 14th April, ensuring safe travel during your winter adventures in Iceland.

Certainly! We provide a complimentary shuttle service during operating hours at our Keflavik International Airport location. This service aims to ensure a seamless transition from your flight to your car rental, enhancing your arrival experience in Iceland.